Terms and Conditions

Last updated 3 October 2026

1. About us and these terms

These terms apply to goods and services supplied by Cut By BEES Pty Ltd (ABN 51 699 883 433), trading as Cut By BEES.

Our contact details are:

Address: 11/400 Bilsen Road, Geebung QLD 4034
Telephone: 1800 462 337
Email: info@cutbybees.com.au

“We”, “us” and “our” mean Cut By BEES. “You” means the person or business placing the order. If you order for a business, you confirm that you are authorised to act for it.

A “business day” means Monday to Friday, excluding public holidays observed in Brisbane, Queensland.

These terms form part of your agreement with us when provided to you before you accept our quote or submit an order. Your agreement also includes the accepted quote, the final approved drawings and specifications, and any variations agreed in writing.

Nothing in these terms excludes, restricts or modifies a right, remedy, guarantee or liability that cannot lawfully be excluded, restricted or modified.

2. What we supply

Depending on your accepted quote, we supply:

Your quote will identify what is included, whether goods are supplied as loose components or assembled cabinetry, and any agreed delivery arrangements.

We do not provide site measuring or installation under these terms. Items or services not included in the accepted quote need a separately agreed variation or contract.

3. Quotes and order acceptance

Quotes are based on the information, drawings, dimensions, materials, finishes and hardware supplied or agreed with you. A quote is valid for 30 calendar days unless it states a different period.

Submitting an order is an offer to purchase. We accept your order when we confirm acceptance in writing and receive the required deposit, unless a different arrangement is agreed in writing. An automated acknowledgement does not, by itself, mean that we have accepted your order.

If we cannot accept an order, we will notify you and refund any payment received for it.

If we identify a material pricing or specification error before acceptance, we will explain the correction and seek your agreement before proceeding. We will not unilaterally increase the price of an accepted order.

Where an order needs drafting beyond the cutting lists, drawings or plans you supply in our usual format, a drafting fee of $150 plus GST ($165 including GST) applies, but only if we disclose it and you accept it before drafting begins. The quote will explain the drafting included and any separately chargeable revisions.

4. Measurements, plans and approval

You are responsible for the accuracy and completeness of the measurements and site information you supply.

Before approving the final drawings and specifications, check:

We do not attend the site to verify measurements or conditions. Our plan-checking assistance compares the proposed goods with the plan you submitted, within the scope stated in your quote. It does not verify that the plan itself is accurate or suitable, and it does not include site verification, engineering, structural certification or building approval unless separately agreed.

We remain responsible for exercising appropriate care and skill in the assistance and work we provide, and for errors we introduce. Your approval does not remove that responsibility.

Manufacture will follow the final drawings and specifications identified in your written approval. We will seek clarification where we identify a material inconsistency before proceeding. If someone else, such as an installer, approves drawings for you, you confirm that they are authorised to do so.

5. Specifications, finishes and care

The accepted quote and approved specifications identify the agreed materials, finishes, hardware and any manufacturing tolerances. Any tolerance we intend to rely on must be disclosed before you approve. Tolerances do not excuse defective work or goods that fail to meet legal requirements.

Screen images and planner renders are indicative. Where appearance matters, request and approve a physical sample before ordering.

Natural materials and manufactured finishes can vary between samples, batches and replacement parts. We will disclose any material limitation we know about before supply, and we will not substitute a different material, colour or hardware item without your agreement.

Board suitability and wet areas. Tell us where the cabinetry will be used. Moisture-resistant boards such as HMR suit kitchens and laundries when they are used as specified, but no board is waterproof. Cut edges, drilled holes and joins must be kept sealed and dry. We will tell you before you order if the board you have chosen is unsuitable for the location you describe.

Goods must be stored, handled, assembled, installed and maintained appropriately, including following supplied instructions and manufacturer guidance. Damage caused by moisture, handling, installation or misuse is excluded from our additional rework promise only to the extent that factor caused it. It does not excuse goods that are unsuitable for a use we agreed they would meet.

6. Prices and payment

Prices are in Australian dollars. Consumer-facing prices include GST. A trade quote that shows a price excluding GST will also state the GST and the total payable.

Unless otherwise agreed in writing:

Delivery, assembly, drafting and other additional charges will be disclosed before you accept them.

We may withhold dispatch or collection while an amount properly due for that order remains unpaid, subject to your legal rights.

Ownership of the goods passes when we receive full payment. Transfer of risk is covered in clause 9.

Trade credit is available only under separately agreed written terms. These terms do not themselves create a credit account or require a personal guarantee.

7. Changes to an order

Request changes as soon as possible and in writing.

Before undertaking a change, we will explain its effect on the price, materials and expected completion date, and ask for your written approval.

Changes may not be practicable once materials have been specially ordered or production has begun. We will explain any limits and the alternatives available.

Additional work or charges need your agreement. This does not affect our obligation to correct our own errors.

8. Lead times and unavailable materials

Orders are generally ready within 3 to 7 business days, subject to colourboard availability. The time is counted from the later of two dates: when the cleared deposit reaches our bank account, and when we hold your approved final drawings and all the information we need to manufacture the order. If something is outstanding, we will explain how it affects the expected completion date.

If a material has to be specially ordered, the quote will state the expected lead time.

“Ready” means ready for collection or dispatch. Delivery transit time is additional unless the quote expressly includes it. Lead times are estimates unless we expressly agree to a fixed date in writing.

If materials become unavailable or a significant delay occurs, we will tell you promptly, explain the likely effect and discuss alternatives. Substitutions need your approval.

For an event outside our reasonable control (see clause 21), we will take reasonable steps to reduce the delay.

If we cannot supply the agreed order within a reasonable time, we will discuss an appropriate cancellation and refund arrangement. We will not require you to wait indefinitely or accept a substitute.

9. Delivery and collection

You can collect from our Geebung premises. We also deliver flat-packed orders Australia-wide where the accepted quote includes delivery. Delivery is charged as quoted for each order.

For delivery, the quote or agreed instructions will identify the address, the delivery charge, unloading arrangements and any access requirements.

You must give us accurate delivery information and tell us about access restrictions. Someone authorised by you must be available to receive the goods, unless we expressly agree to an unattended delivery.

Any additional charge for a failed delivery caused by incorrect information or unavailable access must reflect reasonable costs and be disclosed and agreed before redelivery.

Risk passes when the goods are handed to you or your authorised representative at collection, or delivered to the agreed location under the agreed delivery arrangement. We remain responsible for damage caused before that point. Signing a delivery receipt does not waive claims for hidden defects.

For collection, you are responsible for suitable transport and for securing the load. We remain responsible for damage caused by our own handling.

We will seek your agreement before making a material partial delivery.

10. Uncollected orders

We will notify you when your order is ready and arrange collection.

We will not treat goods as abandoned, or sell or dispose of them, merely because a collection deadline has passed. Any action on uncollected goods will follow applicable law, including any notice procedure it requires.

11. Checking your order and reporting problems

Check the goods against the approved order as soon as reasonably practicable after receipt and, where practicable, before assembly or installation.

Please report obvious shortages, incorrect items or visible damage within 7 calendar days so we can investigate promptly. This is a request, not a deadline for exercising your statutory rights. You can report hidden defects when you find them.

Give us your order details and a description of the issue. Photographs help, but we will consider other reasonable evidence.

If you identify a potential safety issue, or a problem likely to worsen through use or installation, stop using or installing the affected goods and contact us promptly.

12. Two-business-day rework guarantee

This is an additional promise on top of your rights under the Australian Consumer Law. It covers parts that are wrong or faulty, whether the cause is our error or a measuring or drawing error on your side.

Coverage period. A fault must show up within 30 days of delivery or collection to be covered by this promise. This period does not limit your Australian Consumer Law rights.

Our errors. If a part does not match the final approved drawings or specifications because of our cutting, edging, drilling, machining or other supply error, or is faulty within the coverage period, we will remake the affected part free of charge. Errors in assistance, drafting or assembly that we performed count as our errors.

Customer errors. If a part matches the approved drawings but needs replacing because the measurements or other information you supplied were wrong, we will still remake it on the same turnaround. You pay for the materials. We will disclose any assembly, delivery or transport charge and get your agreement before we proceed.

Turnaround and stock. The replacement part will be ready for collection or dispatch within two business days after:

The turnaround depends on the required colourboard being in stock. We will assess reported issues promptly. Two business days is not 48 consecutive hours, and delivery time is additional. If the colourboard is unavailable, we will tell you the earliest remake date and the alternatives. The faster turnaround applies to replacement parts; where assembled cabinetry needs more assembly or rectification, we will explain the work and timing.

Making a claim. Contact us using the details in clause 1. Give reasonable proof of purchase, details of the problem and any supporting evidence. For an accepted claim about our error, we will bear the reasonable claim, return and collection costs. Keep receipts for reasonable expenses you have paid so we can reimburse them.

This guarantee does not require you to accept a remake where you are legally entitled to a refund, a replacement or another remedy.

13. Consumer guarantees and manufacturer warranties

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods, and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Apart from the rework promise in clause 12 and any other express promise we make, we do not give an additional fixed-term warranty on boards, edging or carcasses. This does not limit the quality, durability and fitness for purpose the law requires.

Hardware may carry a manufacturer’s warranty. We will give you the available warranty information and help with claims. You can contact us directly about goods we sold you; you do not have to go to the manufacturer first.

Our additional rework promise does not cover damage actually caused by misuse, inappropriate storage, incorrect assembly or installation by you or a third party, or failure to follow care instructions (including the wet-area requirements in clause 5). These exclusions do not apply to our own defects.

Where a statutory remedy applies, we will meet reasonable return, collection and other remedy costs as the law requires. We will not make original packaging a condition of a statutory claim.

14. In-house assembly

Assembly is included only where the accepted quote says so. We will assemble the specified cabinetry in line with the approved drawings, the agreed scope and the workmanship the law requires.

The quote will identify any components that stay loose or need fitting or adjustment on site.

In-house assembly does not include site installation, fixing cabinetry to walls or floors, or building, plumbing or electrical work.

We remain responsible for our assembly work. Later handling or installation does not automatically remove that responsibility.

15. Installation by a separate company

We do not supply installation under this agreement.

If you choose an installer we introduce, that installer supplies installation under a separate agreement with you. Before you proceed, we will tell you the installer’s legal and trading names, and whether the installer is related to us. You should also receive the installer’s own quote, setting out its scope, price, payment arrangements and installation terms.

You contract with and pay the installer directly. Our supply invoice does not include installation. The installer is responsible, under its agreement and the law, for its installation work, its licensing, its site assessment and the compliance requirements it agrees to.

We remain responsible for our own goods, plan-checking assistance, drafting, assembly, representations and any other obligations the law places on us. A separate installation contract does not remove those responsibilities.

If an issue may involve both supply and installation, we will help identify the cause and share relevant information with you.

16. Cancellations and change-of-mind returns

Custom-made goods cannot ordinarily be returned only because you change your mind. This does not affect your rights for faulty goods, incorrect supply or other failures under the law.

You may ask to cancel in writing at any time.

If you cancel for a change of mind before cutting begins, we will refund your payments less:

If we have not done such work or incurred such costs, cancellation is free.

After cutting or other agreed production begins, cancellation charges may also include reasonable work performed and materials committed to your order.

We will take reasonable steps to limit our loss, and we will account for costs avoided, refunds obtained and materials we can reasonably reuse or sell. We will give you an itemised explanation.

Your deposit is applied against the resulting charge. It is not automatically forfeited. We refund any excess, and total cancellation charges will not exceed the agreed order price. We will not apply change-of-mind charges where that would conflict with a statutory right or remedy.

17. Our online system

Our online system, including the 3D planner, is available once you open an account.

Keep your account details secure and contact us promptly if you suspect unauthorised use. Account access alone does not authorise extra charges or changes to an accepted order.

Planner images and preliminary pricing are indicative until confirmed in an accepted quote. The final approved drawings and specifications decide what we manufacture. Check what you enter, including dimensions, materials and hardware, and tell us about suspected errors before you approve production. We remain responsible for errors in our own system or assistance.

You keep any rights you hold in the drawings and other content you upload. You permit us to use and share that content as reasonably necessary to quote, check, manufacture and fulfil your order, and you confirm you have permission to provide it. We will not use identifiable project content in public marketing without your permission.

18. Privacy

We handle personal information in line with the law and our Privacy Policy at cutbybees.com.au/privacy. The policy explains what we collect, why we use it, which service providers receive it and how to raise a privacy concern.

Where we share your information with a separate installer, we will first obtain any authority or consent the law requires.

19. Trade customers

This clause applies if you buy for a business.

Where the goods or services are not ordinarily acquired for personal, domestic or household use, then to the extent the law allows, our liability for a failure to meet a consumer guarantee is limited, at our option, to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so. This limit does not apply where it would not be fair or reasonable for us to rely on it.

To the extent the law allows, we are not liable for loss of profit, delay to your project, or the cost of your installer, other trades or site disruption, unless the loss is caused by our error and the law does not allow us to exclude it.

A business customer’s account may carry different pricing, ordering and payment arrangements, which will be set out in the quote or a separate written agreement.

20. Responsibility and liability

We are responsible for supplying the agreed goods and services and for meeting our obligations under the law.

You are responsible for losses to the extent caused by inaccurate information you provide, misuse, or work performed by you or third parties. This does not transfer responsibility for our own acts or omissions to you.

Any right to compensation, and any limit on liability, is subject to the law. Nothing in these terms excludes liability that cannot lawfully be excluded.

21. Complaints, notices and general terms

Complaints. Contact us using the details in clause 1. Include your order number, the issue and the outcome you want. We will assess complaints promptly and explain our proposed response. You can still contact a regulator, seek advice or exercise your legal rights.

Notices and approvals. Order approvals, variations and cancellation requests should be recorded in writing. We will use the contact details you give us for order notices.

GST. Where a trade quote shows a price excluding GST, GST is payable in addition and will be shown on the tax invoice.

Events outside our control. This means an event we could not reasonably prevent or avoid, such as fire, flood, storm, power or utility failure, government action, or a supplier failing to deliver despite our reasonable efforts.

Whole agreement. These terms, your accepted quote, the final approved drawings and specifications, and any written variation are the whole agreement between us for the order. A written variation we have both specifically agreed prevails over an inconsistent general term to the extent of that variation. Approved drawings govern manufacturing specifications but do not change commercial terms unless we expressly agree.

Invalid terms. If a provision is invalid or unenforceable, the rest continue to apply as far as the law allows.

Governing law. These terms are governed by Queensland law, subject to any mandatory law or jurisdictional rights that apply.

Changes to these terms. We may update these terms for future orders. The version accepted for your order continues to apply unless we both agree otherwise in writing.